Return Policy

Our Promise, 

We want you to be completely satisfied with your recent purchase. In case you are not, we offer a guarantee. You can return the item to us by following the instructions given below, and we will process your return promptly.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as BBD/THT Products as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Perishable goods (Food)

For safety concerns, we regret to inform you that returning or exchanging food products is not feasible once they have been delivered to you. However, if you receive a food product (be it dry, fresh or frozen) with quality issues such as incorrect or damaged items, please reach out to our customer service team within 48 hours of receiving your order. To assist with the resolution process, kindly include a photo or video of the incorrect or damaged product.

Our team will respond and take necessary steps to address your report within 3 business days.

Trading Conditions for Non-Food Products

In addition to non-food products, we offer a 2-year right of complaint from the date of purchase. If your product becomes defective or shows signs of wear and tear under normal use within this 2-year period, you are entitled to a repair, replacement, or refund as appropriate.

Please note that the customer is responsible for the shipping cost for returning the item unless the item is faulty or incorrect. We aim to process returns within 3 business days upon receipt of the returned item.

We encourage our customers to review each product carefully before purchase, as we are committed to providing high-quality items that meet your needs.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Returned by Carrier

Our carriers, may return your package for various reasons. These can include an incorrect address, failure to retrieve your package from the pick-up location, package rejection by you or a resident, or damage during delivery.

In such cases, you have multiple options available to you. You may receive a new shipment, but you will be responsible for the shipping fee unless the package was damaged or wrongly returned.

Alternatively, you can cancel your order, but you will be charged a handling fee equivalent to the shipping fee in your country of destination unless the package was damaged or wrongly returned. Any costs or damaging to the products  incurred in this process will be deducted from the refund amount. If the latter is the case, we will provide a full refund of your order, including the shipping fee.

Refunds will be issued once we have received the returned item(s), and we will refund the same payment method you used. There will be no charge for this reimbursement.

* Be Aware: Please note that if the address provided in your order is incorrect due to browser auto-complete or any other reason, we may charge you for any costs we need to make or costs incurred as a result.

Returned or extra excise duty by customs

Customs may impose excise duty on the products you ordered for various reasons. Please note that any such costs are beyond our control and responsibility. In certain instances, if excise duty is not paid or if the products are prohibited from entering the country, customs may return the package to our warehouse. If this occurs and the associated costs are not paid, the package will be sent back to us. Once it arrives, we will inform you and assess whether a refund is possible. Any costs or damaging to the products  incurred in this process will be deducted from the refund amount.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds will be issued once we have received the returned item(s), and we will refund the same payment method you used. There will be no charge for this reimbursement.

Delivery Costs & Return Costs

We will refund the shipping costs of your order when the order is canceled and returned to our warehouse. Shipping cost for the return or shipping cost that are charged for a packaged that is not picked up or not accepted at delivery will not be refunded. These costs will be deducted from the initial order amount.

 

Return Policy for Business Customers

At K-Ramen.eu, we value our business customers. However, we have a strict return policy for business purchases. According to the law, the 14-day cooling-off period does not apply to business purchases. This means that returns from business customers are not accepted.

For the sale of goods and services between companies (business to business, B2B), the general rules of purchase apply. We advise our business customers to carefully consider their purchase decisions, as all sales are final.

For further information or questions, please contact our customer service at info@k-ramen.eu.

 

How to Contact us for retuns and cancelled orders.

We understand that circumstances may arise where you need to cancel your order. If you wish to cancel your order, we request that you do so through email at info@k-ramen.eu. This ensures that your request is documented and processed in a timely manner, even when our chat support is not available. We are committed to addressing your cancellation requests promptly and efficiently.

Please keep in mind our 14-day return policy, which allows you to request a return within 14 days after receiving your item. For your return to be eligible, the item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. Additionally, please have your receipt or proof of purchase ready when initiating a return.

To initiate a return, kindly contact us via email at info@k-ramen.eu. Once your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Items sent back without prior approval for a return will not be accepted.

Should you have any inquiries or questions regarding the return process or any other concerns, feel free to reach out to us via email at info@k-ramen.eu. We are here to assist you throughout the entire return process.

* Food items, personalized products, and discounted items are not eligible for returns. Nevertheless, if you receive a food product, either fresh, frozen, or dry, that has quality problems like damaged or incorrect items, please get in touch with our customer service within 48 hours of receiving the order.

Summary 

"The return policy of the company guarantees customer satisfaction and allows returns for defective, damaged, or wrong items. Perishable goods such as food, personalized items, and sale items cannot be returned. The company accepts returns within 30 days of receiving the item and refunds the shipping cost of canceled orders returned to the warehouse. However, shipping and handling fees for returned or rejected packages will not be refunded. Customers should contact the company at info@k-ramen.eu to initiate a return and receive instructions. Refunds will be issued once the returned item is received and inspected, and any associated costs incurred due to customs or carrier issues will be deducted from the refund amount."