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FAQs

What countries do you ship to?

We ship from The Netherlands to all around Europe with the exception of some countries and regions. For a complete list of countries we do support, we kindly ask you to have a look at our shipping policy.

How long will it take to receive my order?

Unfortunately we can not guarantee delivery dates, as shipping is highly dependant on the availability and service provided by our shipping partners. But we can guarantee that we will dispatch your order the same day if ordered before 15 PM (on regular business days).

In the Benelux (and Germany), we do expect your package to be deliverd within 1-2 business days. To all other countries it can take up to 5-7 business days or even longer. We ship with PostNL and DPD and will provide you with track & trace information immediate after dispatching to the e-mail address associated with your order.

How can I track my order?

We will send tracking information to the e-mail address associated with your order once the item has been dispatched. If you have not received your tracking information and it has been over 2 business day, please contact us.

Do you offer free shipping?

No, unfortunately not. We regret to inform our customers that due to the rising cost of shipping products from Asia, we will no longer be offering free shipping. As of 1 January 2023, we will be calculating the actual shipping cost without a handling fee.

We understand that this represents a significant change for our customers, and we apologize for any inconvenience this may cause. However, we are committed to providing our customers with the most cost-effective and reliable shipping options.

I have a missing products in my package. How come?

First of all, we are very sorry that your order has missing products. This can be caused by several reasons. At the moment we dispatch your order, we double check the Best Before Date of your products. If your product is expired, we often decide to not ship it. Next to that, we check on quality. We do not send broken noodles and can therefor decide to keep some products out of your order. Sometimes we just ran out of stock. And on a rare occasion we make mistakes, that happens.

If you are missing products in your delivered package, most of the times there is a written note in your order as well. We explain very briefly what is missing and how we coped with your situation. Sometimes we have added an alternative product of the same value, sometimes we refunded the money. If the situation is that bad that we can not ship a large part of your order, we will contact you via the e-mail address associated with your order to discuss the options. We will never cancel orders without noticing you first.

What is THT/BBD?

As part of our commitment to reducing food waste, we offer products that are nearing or have surpassed their best before dates.

It's important to note that these dates mostly refer to quality rather than safety, particularly for dry goods. We provide these items at discounted prices, and it's crucial for our customers to understand that purchasing these products is their responsibility.

Please be aware that all sales for these near-expiry items are final, with no options for refunds or exchanges. We encourage you to carefully review the best before dates and product details prior to making a purchase.

If you have any questions or need further clarification about our products or policies, do not hesitate to contact us. We are here to help you make informed choices and appreciate your efforts in joining us to combat food waste. Read more